Home · 2011 · October

Not here to comment on the man’s politics, this is more about what the guy is still pulling off at 87 years old: One minute you see him swinging a hammer for Habitat for Humanity, the next he’s flying somewhere across the planet as an ambassador. Must I repeat, the guy is 87 years old. I’m…

Well would you believe it…today was go to school day. A small seminar on selling was the subject and I’m of the belief that one should never lose the quest for learning. Besides, it sometimes turns into a great networking opportunity. So off to school I go fighting the urge to not sit in the…

Oh, the impact we have on each other. Sometimes a person can storm through your life, or an employee can revolutionize your work place, changing thoughts and behaviors for good. Unfortunately, this experience is all too rare. Staying open to the possibility of learning from anyone is one of the necessities of life. Knowledge comes…

Every now and then, the BBB calls wanting some money, and I am reminded of our story: several years ago, we received a glowing letter of recommendation from a local customer. At the time, we noticed our customer sent a copy to the Better Business Bureau (BBB). We thought, “how nice & convenient, now the…

One of the most underrated, taken-for-granted “basic” inventions must be indoor plumbing. Along with the printing press and electricity,  plumbing is consistently ranked one of the greatest inventions of all time. Yet most would laugh at this fact. Along with the invention of penicillin, indoor plumbing is also given the distinction of being the most…

When can you tell you are in the middle of an excellent serice experience? There are so many unknowns, especially with a new company. Here’s the MMP Philosophy: Impress with your skills, knock em out with your presentation.  Plumbing, or the actual skill involved, means little to the customer. We are expected to know how to plumb…

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